Below are the questions most frequently raised toSoftScan support.

We have a new IP address - what should we do?
Log into the system and make the relevant changes. If this causes any problems contact SoftScan Support. Read more ...

We have a new internet supplier - what should we do?
Log into the system and make the relevant changes. If this causes any problems contact SoftScan Support. Read more ...

We have just sent an email but we cannot se it in our system - why is this?
It will take an hour before the updates are visible in the system. If you still cannot see the updates after two hours contact SoftScan Support.

How do we "white list" an email address?
Read about how to whitelist here ...

How do we setup a new domain in our system?
Send an email to SoftScan Support with the domain name and mail server information.

I have received a spam email - what should I do?
Alert us through Spamgrabber, which is found under "About/Help" on the service site.

I am missing a particular email that I am unable to find in the system - what should I do?
Search for it in "email statistics" under "Chronological" Read more ...

How can I see which emails a certain email address has received?
Search for the email in "email statistics - clean emails", choose "sort by recipients"

Can I get a report showing the emails that have been stopped?
Yes, through IQS. IQS reports all false positives.

If you want a report of all emails this can be set up in "SMTP rules". However, this is NOT a solution that SoftScan recommends as this report would also include spam emails being sent, which will eliminate the desired effects of the spam filter.

If I use the "Analysis" option in the quarntine zone I sometimes see that it gets less than seven points - why has it been stopped?
The spam filter has checked and stopped the email when it first came into the system. As the filter is updated continuously the score may alter when the email is checked afterwards.

We are not receiveing any emails - what should we do?
Contact SoftScan Support - write "urgent" in the subject field of the email.